Your privacy is important to ProKNX. This Privacy Policy explains what information we collect, how we use it, and what we share. Please take a moment to read our privacy policy. If you would like more details please do not hesitate to contact us by email. Be aware that the information about you is strictly used only by realKNX and his related services to provide working realKNX extensions.
Collection of information
Remote Connect Id
The realKNX extension on vocal assistants, such as Action on Google, requires login with your enabled Remote Control Id. ProKNX verifies your identity to correlate it with the corresponding KNX installation. This information is stored by the realKNX extension to recognize the KNX installation and occurs each time you are using your home controls on © Google Home devices.
Remove Remote Connect Id
To remove your Remote Connect Id, disable it on your realKNX menu. You can ask by email for the removal of your Remote Connect Id on each service used by realKNX’s extensions. Afterwards, none of your data will be retained.
Treatment of information
Logs
Every time you ask a vocal assistant about actions on KNX devices, our server treats your demands. No statistics are collected. For debugging and maintenance purposes, Logs about the treatments are stored on the server. In case of an issue regarding a realKNX extension, ProKNX developers can improve the code and support the user concerned.
Sharing of information
AWS – S3
Amazon Web Service includes a storage service named S3. It is used to store the secure links to the KNX installations. This service requires the Remote Connect Id to be enabled and is needed for the realKNX services to work securely.
For more information about S3 | S3 Privacy Policy
Auth0
Auth0 stores a database used by realKNX services to authenticate the users by utilizing their valid credentials and linking them with the corresponding Remote Connect Id. This service requires the Remote Connect Id to be enabled and is needed for realKNX services to work securely.
For more information about Auth0 | Auth0 Privacy Policy
Privacy Questions
If you have any questions about ProKNX’s Privacy Policy, about the realKNX services, or if you wish to report any possible legal infraction, please send us an email. ProKNX will respond as quickly as possible.
Thank you for the time you took to read this document, ProKNX.