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Return and Refund Policy

Thank you for shopping at

If you are not entirely satisfied with your purchase, we are here to help.


Our products can be returned within 30 days of the original purchase.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging, with original accessories
  • The product is not damaged

Send the product in its original packing to:

7, Rue Soutrane
F-06560 Sophia Antipolis

Be sure to transfer, save, or erase all personal or other data from the device before sending it. ProKNX can not be held responsible for the use or disclosure of data on the device.


A refund will be made by bank transfer within 3 days of reception of the product provided that:

  • The product is not damaged
  • The product is in its original packaging

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Exchange of product

Our products cannot be exchanged. You can return your purchase and use the refunded amount to purchase another item.

Contact us

If you have any questions about our Return and Refund Policy, please contact us:

  • By phone number: +33778059764
  • By email: